New Cross Surgery

48 Sway Road, Morriston, Swansea, Wales, SA6 6HR
9 reviews

Reviews

Recommend
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28th December 2023


Have rung surgery over 260 times today for it to keep saying line busy they should just keep the ask my gp website on to see if a doctor should be seen

Suggested improvements
Keep ask my gp on

Experience
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Rating not given.
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Rating not given.
Appointment
 
17th September 2022


Was verbally abused by a supervisor on ask my gp online service.Disgusted by this womans behaviour she needs to be dismissed straight away.

Suggested improvements
I have proof of all verbal/written abuse and this woman needs to be dismissed straight away

Experience
Involvement
Cleanliness
Staff
Appointment
 
24th May 2022


Tell you to use their online service because they’re understaffed (STILL, an ongoing problem for the last year +, sort it out - people’s health is at risk!) They then reduce the amount of time you can use the online request to 6am-12pm. Today they close the service down as I was typing at around 09:20. There was no notice they’d close it early on Tuesday 24th May.

Suggested improvements
Be available for patients to get in touch or to make queries / appointments. They clearly can’t deal with the work load - consistently blaming the high volume of requests - which it has been like this BEFORE Covid, so poor excuse. Sort it out.

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Involvement
Cleanliness
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Written by a patient
8th November 2019


I've gone from no advice on Monday from the nurse, to seeing the paramedic on Wednesday, and he was brill very thorough I'll give him 5 stars, but still overall the surgery is terrible, avoid like the plague.

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Written by a patient
4th November 2019


My advice is go to a different surgery. I can't get an appointment with a Doctor it's always a nurse and the one I seen Sue isn't very good at all, twice I've seen this lady and twice I've come out of there without any help, the first time she told me she wasn't qualified in my problem to even give advice, this time I've got the same as she got and that's a cold terrible service.

Recommend
Involvement
Cleanliness
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Appointment
 
 

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Resources

Short link to review New Cross Surgery: http://iwgc.net/ecct6