Share review of Neath Hill Health Centre

Neath Hill Health Centre 2015-03-27 Person 3 5 0

I have used this surgery for many years and think it is fantastic - both Dr Rao and Dr Prasad are caring, empathic and professional doctors. Unfortunately this week the attitude of the receptionist (on Wednesday 25 March) was not what I am used to from this surgery. She sounded irritated and dismissive on the phone and was not really interested in helping me with my query. When I got to the surgery, there was no eye contact, I was kept waiting for ages (which I don't mind) but it is nice to get some acknowledgement that she is aware you are waiting, and, even worse, I heard her being very rude to other patients, particularly one whose English was not good. She let the surgery down on this occasion.