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Mountwood Surgery
2018-06-18
Person
1
5
0
Written by a patient
Written by a patient 18th June 2018
Absolute disgrace of a practice, the staff are rude and arrogant. I have a long term back injury, my bottom disc is crushed and when it flairs up I am almost paralysed. I phoned this morning to see a doctor but I was phoned back within 30 seconds of my 1st call. In that time it was impossible for the nurse, Lisa, to lool at my notes and see my history. She didn't bother and told me in a very passive aggressive way to take paracetamol and ibuprofen! Neither of which do anything for pain like this. I didn't even want painkillers, I want muscle relaxants! I was made to feel like some junkie trying to score a hit. This is the second time I have been treated this way at this surgery. I have been made to feel small and stupid by professionals who should know better. A disgraceful healthcare establishment.