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Fortunately for myself although I joined the surgery 2 years ago, I rarely have to visit. I did visit in the spring as I had a painful hand. I was sent for an xray and had bloods taken very efficiently, returned to the surgery for treatment and following a cortisone injection, the pain subsided. I was told throughout my options, my choices and the diagnosis. The whole treatment was efficient and honest.
I also had a problem registering with the surgery online and the Dr phoned me back and went through it step by step with me - I was well impressed!!
thanks for you kind comments especially about the Dr taking time to phone you regarding the online surgey website!!!