Mocketts Wood House, Hopeville Avenue, St Peter's, Broadstairs, Kent England, CT10 2TR
Very poor start. Admin and reception staff have made 3 mistakes in two weeks with regard to myself and my husband's attendances. After waiting an hour for a walk in appointment was told by GP unable to assist, albeit reception staff ask what the reason is for appointment. I was telephoned to ask to attend for a follow up from scan, already attended week previously. Asked for a further scan, was told I would need appointment to have referral, yet GP referred me at the earlier appointment. Staff refused to take urine sample as it was after 3.30pm, yet GP said drop it an any time for on site nurses to test.... yet to have a positive result with reception staff!
It is always difficult to make an appointment with a nurse without having a long wait. They are always so busy and booked well in advance. We are sorry that Chris is now not available in the walk-in surgery. Thought he took the pressure off the other 2 doctors. It's a nuisance having to make an appointment with him. Always found him extremely helpful for anything.