Mocketts Wood Surgery 2019-10-23 Person 5 5 0

The overriding impression I get of this surgery is that it is well organised and well run. I am able to contact the surgery quite easily by phone, no repeated engaged tones, and no long waits to get through. Experience with the different receptionists has always been excellent. They are helpful, polite and patient. Fortunately I don’t have to contact a doctor very often, but when I do, I have received a telephone triage promptly, and a subsequent appointment that day. I have been impressed by the doctor’s I have seen. They have been polite and considerate, and I have felt that I have been given time to explain myself and ask any questions necessary. In short I have been given respect and been confident in the diagnosis and explanations. The NHS gets an awful lot of criticism these days, some deserved and some not, but I really have nothing bad to say about my experiences with Mocketts, and cannot think of any way to improve the service I received. I think that the walk in clinics on a Monday and Friday are an excellent idea, something that didn’t operate at my previous surgery. I have used this service once before, and knowing that this service is available is a good choice to have if the need is unexpected or urgent. Well done to everyone at the surgery, and thank you