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Mersea Island Medical Practice
2017-08-09
Person
1
5
0
Written by a patient
Written by a patient 9th August 2017
Everytime I call the surgery I am met with hostility and rudeness. These receptionists need to be put on a soft skills course as clearly they have forgotten the correct way to deal with the public, they seem to be constantly trying to prove people wrong or belittle them.
I don't think being questioned as to wether a young baby needs an appointment desperately when it has been requested by the health visitor that same day is very good conduct as well that stress is not needed.
The doctors are great once you manage to get an appointment and really do listen to what your needs are.