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Mersea Island Medical Practice
2016-03-30
Person
3
5
0
Written by a patient
Written by a patient 30th March 2016
Generally receptionists are polite. I do not think they should relay medical information e..g. tests results, or question a patient about their medical conditions. I have had X-ray results either filed or left unexamined for 2-3 weeks. Also incorrect information regarding thyroid results.
25th November 2016
Response from Mersea Island Medical Practice
Thank you for taking the time to provide us with feedback. Receptionists only provide the information that GPs ask them to relay in accordance with the practice policy on test results, and it would simply not be plausible for GPs to spend all this time calling and recalling patients to provide information in person. We are currently exploring SMS messaging services to automate this service further and provide additional reassurance to patients. If you have had any untoward issues, please do contact the practice manager to discuss these further in person.