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Meridian Surgery
2019-03-19
Person
3
5
0
Written by a patient
Written by a patient 19th March 2019
I dropped by at the reception today just to ask a question and I was shocked by the rudeness of the receptionist. I am foreign, I am not familiar with the health system in UK and I asked where should I go if I have no appointment and I have a bad tooth infection. The middle aged blond lady was shouting like I was not only foreign but deaf as well, that I need a dentist. I explained that I am aware but I need a place I can go without an appointment. She just said that Meridian Surgery is not the place and I need a dentist.
Maybe you have to consider that people who come in are having health problems and deserve to be welcomed by nicer and helpful employees.
20th March 2019
Response from Meridian Surgery
I am sorry that you have been spoken in a manner which you have found rude. Unfortunately, our receptionists may not know where the walk in clinic for an emergency dental care is. 111 or NHS.uk may be best placed to get such queries answered. Best wishes Dr Irma Murjikneli