Meridian Surgery

Meridian Way, Peacehaven, E Sussex, England, BN10 8NF

Also known as: Anchor Healthcare Centre

 

Recent Reviews

 
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Recommend
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Involvement
1 2 3 4 5

Cleanliness
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Staff
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Appointment
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27th August 2018
Written by a patient

Trying to book an appointment is incredibly difficult. On 2 occasions it has taken me 45 minutes of redialling to get through. The first time I got through they advised there were no appointments for that day and that I should call back the next. There's no information on the website about bank holiday opening hours and when I called on Monday 27th August the answer machine message said they weren't open until Wednesday 13th June! Whilst this is clearly an admin error it means I don't know when the surgery is actually next open which is extremely inconvenient. When I get an appointment the staff I have seen are friendly and the surgery is clean but that's less impactful when it's so hard to get an appointment in the first place. The online booking system is complicated and unclear too. Please make it clearer what your opening hours are on bank holidays, have more people taking calls in the morning and have some indicator of whether there are any appointments available. Please also make the online portal simpler and easier to use .

18th September 2018
Response from Meridian Surgery

I am very sorry to hear that you had such difficulties with making an appointment. As a general rule no GP surgeries are open on bank holidays or weekends. However, we do offer once a month Saturday morning clinic with two of our GPs and a nurse. I am sorry that information about bank holiday closure was not on the website and about the error message on the answer machine. I will speak to our admin team about those. We are continuously working towards improving access and providing more appointments, more telephone lines, but this is a very difficult task. As you may be aware, this is a problem across the country, lack of GPs, lack of appointments, increasing demand and workload. Our online booking portal is managed by System One. If you let us know what sort of changes you are looking for we can pass your feedback to them. You can provide this feedback through our website or in writing. Best wishes Dr Irma Murjikneli

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
11th May 2018
Written by a patient

Today after many years of putting it off I had my smear test. I know for any woman this isn't a pleasurable experience but I was terrified after having a bad experience many years ago at a different surgery. I'm 38 and have only ever had one test as like I said I'd put it off but my appointment was with Nurse Maggie who I'd never met before. She from start to finish put me at ease was very patient with me and explained everything. She's a credit to your surgery and I thanked her for being so kind and understanding.

23rd May 2018
Response from Meridian Surgery

Thank you so much for taking the time to write this comment. We are very pleased to hear that Maggie put you at ease. We have passed your kind comments on to her. Thanks once again, Meridian Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
12th April 2018
Written by a patient

Incredibly frustrated with this surgery. I am 18 weeks pregnant and had a blood test yesterday. Throughout the morning whilst I was at work, a doctor tried to call me. When I was able to phone back on my lunch break, the phone lines are closed. Getting increasingly worried about the fact they had needed to contact me so quickly, leaving voicemails to call back and the fact I’m pregnant and worried about my baby, I broke down at work and tried the “emergency” number for the practise that is given on the answer machine to use over the middle of the day. After being on hold for 15 minutes with no hope of an answer I had to start work again as I’m a teacher and had to collect the children. As soon as I could that afternoon, I phoned back and got through to a receptionist who booked me on for a phone call with another doctor as the original had gone home. I was told they would phone between 4 and 6:30. As I was really worried, I stopped by the surgery on my way home at 5:50 and was told I couldn’t wait and talk face to face instead but the doctor will DEFINATELY phone me. It is now 6:45 and still no phone call. The surgery is shut. No contact made. I will now struggle to sleep tonight with worry causing more stress for me and my baby. This is not the first time I have struggled with this surgery. Booking an appointment is impossible if you are a working person as you have to phone at half 8 or half 2 (children enter my class st half 8 and half 2 is during afternoon lessons - I am not allowed to use my phone when children are in!) if you don’t phone at these times you can’t get an appointment as they will be gone. You can’t book in advance either, you can sometimes get an appointment for 2 weeks time but they don’t seem to like giving these out (most things need seeing before 2 weeks even if not urgent!).

17th April 2018
Response from Meridian Surgery

Thank you for your comment and we apologise that you had a frustrating experience, which also caused you worry. We believe the doctor did manage to speak with you on this day in the end. Do please ask to speak with the Patient Services Manager if this is not the case. Have you registered for our online services? Many of our patients find this a useful tool to book appointments when they are restricted with when they can call in. Please ask our reception team for a form. Yours faithfully, Meridian Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
21st March 2018
Written by a patient

I an new to this area and this surgery is the most efficient I have experienced in a very long time

17th April 2018
Response from Meridian Surgery

This is wonderful to hear! Thank you for taking the time to write this. Kind regards, Meridian Surgery

Recommend
1 2 3 4 5

Involvement
1 2 3 4 5

Cleanliness
1 2 3 4 5

Staff
1 2 3 4 5

Appointment
1 2 3 4 5
18th March 2018
Written by a patient

We are new patients to the Meridian Surgery. I am a type 2 Diabetic and my wife had numerous health conditions and no one knew what was wrong with her. She had constant body fever. I can remember one doctor from her previous Surgery said " I will have to go back and scratch my head to find out what was wrong with her." My wife registered with Dr. White and I am with Dr Starling they were so good and my wife is back to normal now. I have met many doctors in my life, Dr Starling and Dr. White are the best they listen to you and talk to you as a friend

20th March 2018
Response from Meridian Surgery

Thank you for taking the time to write this review - we are so pleased to hear this and welcome to Meridian Surgery! I have passed your comments on to the doctors, and we are very happy to hear that your wife is feeling better now. Best wishes, Meridian Surgery


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