Meridian Way, Peacehaven, E Sussex, England, BN10 8NF
Also known as: Anchor Healthcare Centre
The main problem is getting an appointment which is crazy. Excuses given are that it is a nationwide problem and that other local surgeries have closed! Maybe, but what is the point of over-extending the practice by just taking on any new patients. We are told not to go to A&E unless a dire emergency but to see out GP!! what a joke. Surely with good management you keep patient numbers to the number you can deal with efficiently? On my last recent visit I was told to book an appointment with a certain doctor which has proved impossible. I have a condition which I am trying to find out if it is something sinister, extensive blood tests, health checks etc etc but no way for a follow up. This is since June!! Can't get a referral to a specialist unless I see the doctor first. I feel patients health is being put at risk. This needs to be sorted.
This surgery is a joke, you can't book an afternoon appointment, you have to ring back and when you do you can't get an appointment, this has happened to me twice last week and again today. They don't think about some patients care especially when your 21 weeks pregnant and been requested to see the doctor due to on going complications If I could change surgeries I would but it's the online in peacehaven, will be a lot worse when the new houses are built.
Sorry to hear that you were unable to book an appointment. Our appointments are divided into three types, prebookable - they open 2 weeks ahead - they usually get booked quickly, book on the day - which you can book from 8:30 in the morning, and afternoon only which you can book from 2:30 on the day. It may not seem ideal but we have to think about everyone. If we don't keep some appointments for the afternoon we will not be able to see patients who suddenly become unwell. All of those 3 types of appointments can also be booked online. Unfortunately the lack of appointments and clinical staff is a nationwide problem. Please contact our patient services manager to discuss this further, as I am concerned that you were turned away at 21 weeks of pregnancy and feeling unwell, this is not something we would do even if there were no appointments left. Best wishes Dr Irma Murjikneli
I am so very grateful to every single member of staff at the surgery for everything they do. The doctors are incredible, the nurses kind and the receptionist patient. It is difficult at times to get appointments given how many people there are now relying on the surgery given NHS cuts, but that is not the fault of the staff. My chronic health conditions have always been respected, and I have always felt that I can be honest without feeling embarrassed. Thank you to all of the people at the surgery.
Thank you very much for such an insightful and encouragement comment. Best wishes Dr Irma Murjikneli
Really disappointed. Received a letter from surgery re flu vaccine for over 65. Given date and times block to attend. The day prior to to that date I checked with surgery that there was sufficient vaccines available ( I’d heard rumours to the contrary) I was endured there was plenty. After queuing for considerable time a staff member joined back of queue to prevent late commers. After a further long wait people towards front of queue were told to leave as there was not enough vaccines. The queue slowly dispersed. I was next to a 90yr old man. How shocking. No excuses. They sent out letters and I checked the day before. Staff need to be given abacus for Xmas and lessons on communicating between themselves and patients.
I am very sorry to hear that you had such a bad experience with flu vaccination. This year, for the first time Health Protection Agency told us that there will be two different vaccines dividing patients into groups of under and over 65. In addition to this, we were only allowed to have vaccines in smaller batches. We had 700 vaccines delivered few weeks before and another 400 delivered just before that Saturday. Due to media alert stating that that NHS may not have enough vaccines, we had high number of patients coming in for flu jabs prior to that Saturday. However, we still had 600 vaccines left for over 65s for the Saturday, which would have been more than enough if we looked at the numbers in the previous years. Once again, due to media scare we had over 700 patients coming through the door on that Saturday and unfortunately have run out of our stock. Health Protection Agency has now sent us another 700 vaccines so please feel free to contact us to arrange an appointment for flu vaccine if it is still required. Best wishes Dr Irma Murjikneli
it is impossible to get an appointment not allowing patients to make an appointment for the afternoon 'to give the afternnon people a chance' (as the recptionist put it)is really unhelpful and makes trying to book an appoitment on the day impossible receptionist was rude on the phone and all she could offer was an appintment in a few weeks if i go online she tried to hurry me off the phone several times would not recommend the surgery at all
I am sorry to hear that you had a bad experience to book an appointment for the afternoon clinic. In our appointment system we have pre-bookable and book on the day appointments. Pre-bookable appointments open up 2 weeks in advance and get filled up quite quickly. Book on the day appointments are divided into morning and afternoon appointments. Morning appointments open up at 08:30 and afternoon appointments open up at 14:00. This is to make sure that people who suddenly become unwell are able to get an appointment with us. Some of the pre-bookable, as well as book on the day appointments are allocated for patients to book from online access. We continuously make changes to our appointment system to make it more accessible for patients, but unfortunately we struggle to meet the demand, which is a nationwide problem currently. If you want to discuss this problem further please contact our patient services manager to arrange meeting with me. Best wishes Dr Irma Murjikneli