Meridian Surgery

Meridian Way, Peacehaven, E Sussex, England, BN10 8NF Also known as: Anchor Healthcare Centre 1 2 3 4 5 96 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing reviews for the last 12 months, Show all reviews
 
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Page 1 of 7
 
1 2 3 4 5
Written by a patient
17th November 2020

Satisfaction:
Simply shocking. Cant get through on the phone. Surely the merger with Rowe Avenue should have been better managed and risk assessed. Keep getting an answer phone message saying call back tomorrow, you call back "tomorrow" and its the same message! What is being dome I wonder to remedy the situation and quickly? Re open Rowe Avenue and reverse the merger this is not working for anyone!

Improvement:
Re open Rowe Avenue

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th November 2020

Satisfaction:
Simply shocking. Cant get through on the phone. Surely the merger with Rowe Avenue should have been better managed and risk assessed. Keep getting an answer phone message saying call back tomorrow, you call back "tomorrow" and its the same message! What is being dome I wonder to remedy the situation and quickly? Re open Rowe Avenue and reverse the merger this is not working for anyone!

Improvement:
Re open Rowe Avenue

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st October 2020

Satisfaction:
Since the merger with Rowe avenue its been a total nightmare, unhelpful receptionists and almost an hour on hold to be told no appointments available. My son is severely Autistic and needs to see a doctor urgently, Ive been trying to get through for 2 days, engaged or hold, not acceptable in this day and age.

Improvement:
Get more people on reception, train them with manners, get more doctors.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
1st October 2020

Satisfaction:
Since the merger with Rowe avenue its been a total nightmare, unhelpful receptionists and almost an hour on hold to be told no appointments available. My son is severely Autistic and needs to see a doctor urgently, Ive been trying to get through for 2 days, engaged or hold, not acceptable in this day and age.

Improvement:
Get more people on reception, train them with manners, get more doctors.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
25th September 2020

Satisfaction:
So frustrating to not be able to cancel an appointment due to self isolation. This is the 5th day I have been trying and cannot get through, my appointment was yesterday. Very upsetting, as I never miss appointments and it took weeks to book it. (Because the phone line are busy) Doesn’t matter what time of day it is, I just cannot get through.

Improvement:
Please hire more reception/phone line admins.

Experience
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Meridian Surgery: http://iwgc.net/eb63u