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Written by a patient
1st April 2020


I an on 7medications for AF etc and require riveroxiban to prevent blood clots and stroke. I have had a repeat prescription for many years where I received 56 tablets of each which lasted nearly 2 months. I used the company Pharmacy2U who ordered and delivered my medication to my door. I received a message from Pharmacy2U stating that the surgery now wished me to order directly with the surgery. Now I only receive 28 tablets at a time and have to constantly re order which is unnecessary. Today I received an email from Pharmacy2U stating I should re order today from my doctor as it would take 10 days for them to get the medication to me due to Coronavirus delays, I phoned the number for repeat prescriptions and spoke to a very arrogant lady called Anna, she told me I couldn’t re order until I had only 5 days left. I said that would mean me going without medication for 5 days she laughed and said nothing I can do. I offered to forward her the email stating it would take 10 days, she laughed and said errrrrr NO! and refused to help. I will now have to go without vital blood thinning medication for 5 days because the surgery just feel like messing me around with My meds. It’s difficult enough being in meds for life without the surgery making it more difficult for you.

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