We are very sorry to hear this, and would like to apologise that you were not treated in the way you wished. As you can appreciate, our reception team are under a lot of pressure and have a very difficult job. The attitude you experienced may have been from someone that was feeling stressed, although this is not an excuse for rudeness. The reception team work very hard and have to deal with patients who are very ill and/or upset – this is a very challenging role, and they are often the first point of contact for patients that are unhappy, and often bear the brunt of this. We would like to apologise for your experience, and please do speak to our Patient Services Manager if you wish to make a complaint if you encounter difficulties in the future. Yours faithfully, Doctor Irma Murjikneli Meridian Surgery