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Meridian Surgery
2018-08-27
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Written by a patient
Written by a patient 27th August 2018
Trying to book an appointment is incredibly difficult. On 2 occasions it has taken me 45 minutes of redialling to get through. The first time I got through they advised there were no appointments for that day and that I should call back the next. There's no information on the website about bank holiday opening hours and when I called on Monday 27th August the answer machine message said they weren't open until Wednesday 13th June! Whilst this is clearly an admin error it means I don't know when the surgery is actually next open which is extremely inconvenient. When I get an appointment the staff I have seen are friendly and the surgery is clean but that's less impactful when it's so hard to get an appointment in the first place. The online booking system is complicated and unclear too.
Please make it clearer what your opening hours are on bank holidays, have more people taking calls in the morning and have some indicator of whether there are any appointments available. Please also make the online portal simpler and easier to use .
18th September 2018
Response from Meridian Surgery
I am very sorry to hear that you had such difficulties with making an appointment. As a general rule no GP surgeries are open on bank holidays or weekends. However, we do offer once a month Saturday morning clinic with two of our GPs and a nurse. I am sorry that information about bank holiday closure was not on the website and about the error message on the answer machine. I will speak to our admin team about those. We are continuously working towards improving access and providing more appointments, more telephone lines, but this is a very difficult task. As you may be aware, this is a problem across the country, lack of GPs, lack of appointments, increasing demand and workload. Our online booking portal is managed by System One. If you let us know what sort of changes you are looking for we can pass your feedback to them. You can provide this feedback through our website or in writing. Best wishes Dr Irma Murjikneli