Unfortunately, our general appointments are only ten minutes, and therefore the clinicians are only to deal with one issue at a time, especially if they are running late due to emergency situations that inevitably arise throughout a usual working day. We appreciate this is difficult, but this is the same for most GP practice in the country. We would say that if you needed to discuss more than one issue, please ask our reception team at the time of booking your appointment if you could have a longer appointment, and we will always do our best to try and accommodate this. We are very sorry you were unhappy with the service on this occasion, and would welcome you to contact our Patient Services Manager so this can be discussed in more detail. Yours faithfully, Doctor Irma Murjikneli Meridian Surgery