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Meridian Surgery 2019-04-17 Person 1 5 0

So I thought that I would make this review as if I didn't ,or others do not then maybe nothing changes! In general things have been okay , but today the 17th of April I visited the surgery to get a repeat prescription and was told to go up to the first floor as the receptionist was on her own and could'nt help .. So I went up to the prescription booth on the first floor where I was met by a glum looking receptionist who had - not going to help written all across her face!! I have one item which I regular repeat but two others one being Beconase , and another which I now know to be Promathazine Hydrochchloride. She told me that they had not been repeated before, so they had to put them on a template ? and the doctor would have to verify . It was the way in which she came across which was very rude and cold! I told her that I thought it was beconese for my nasal problem and she was willing to put that on, but I could remember the other one, as the name is as you can see long>>>>> I asked if she could look up the name , which she replied NO I Cant !! Why its on my notes... NO again. If you ring back at 2.30 , ( thats if you can get through) then we can deal with you !!! I asked her name as that is usually the case if you are unsatisfied with the service you are receiving>>>> NO she replied in a I'm above the law way... I thought that they should have to give you their name as how on earth are you supposed to make a compliant and improves public services ? My daughter works in a practice and I spoke to her and she said she has to give her name if asked !! So I went back down to the ground floor reception where a different receptionist was at the counter and I couldn't believe how different this young lady was. She was so so helpful. She saw that I was a little frustrated by now , and slightly stressed, but within minutes she had changed the whole situation around and even looked up my notes and wrote down all the names of my medication ! 10/10 for this receptionist >>> Don't know her name ( long blonde hair very attractive) but if she could give me those notes etc, then why on earth did this other (not very nice needs to get a life person could not)...... We are get bad days but I have a feeling that this person has them every day. If that is the case I think she should not be working at this surgery! JK