Meridian Surgery 2020-07-01 Person 2 5 0

I have lived in Peacehaven for some 36 years and have been registered as a patient at the surgery since it first opened on the current site in Porta Kabins with Dr Etherton, since retired. There are serious administration issues at the surgery, both in trying to contact the surgery via its appointment line and in the management of repeat prescriptions. For years I have had my repeats passed to the Co-op, now Well Pharmacy, but despite numerous telephone conversations, discussions with the nursing staff and a letter marked PERSONAL to one of the partners, to which I received no reply, my last six repeats have been sent to a company in Dartford. This is not only frustrating and time consuming for me, but also a waste of time and resource at the surgery, which serves only to add further telephone calls to what is already an under manned telephone service. In my view these errors demonstrate a severe weakness in the administration services provided by the surgery and a serious lack of training and understanding in the systems that the staff are expected to use. It worries me greatly that the surgery is now planning to merge with another surgery in the Peacehaven area, in particular as they seem unable to manage the patient load that they have already.