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Meridian Surgery
2019-03-16
Person
1
5
0
Written by a patient
Written by a patient 16th March 2019
For 6 weeks I have been waiting to get an appointment and have called every other day. I was greeted on the phone by rude receptionist and told there was only emergency appointments . If I had an emergency I’d go to the hospital that’s what they are for!. Upon a recent to the hospital I have been informed that I have suffered some health problems because the doctor has put me on medication I should’ve never been on.
The receptionsit are rude and the doctors/nurses have no idea what they are doing. I highly recommend going to a different surgery
20th March 2019
Response from Meridian Surgery
Sorry to hear that you were unable to get an appointment for 6 weeks! Emergencies from primary care are different from secondary care and I agree for life threatening emergencies you should go to hospital. There is a nationwide problem with lack of GPs and we are experiencing the same, so some days we have to keep appointments for emergencies only, those are people who need to be seen on that day, otherwise their health may deteriorate further and they will then require hospital admission. However, we do offer pre-bookable appointments for two weeks ahead and online appointments for non-emergency problems. Please speak to our Patient Services manager Yvonne Jones if youa re still struggling with booking your appointments. Dr Irma Murjikneli