Report this review of Meridian Surgery
If you believe this review is inappropriate and breaks the terms and conditions of iWantGreatCare, please let us know by entering your email address and clicking the button below. Your email address is required to prevent abuse of the service through ensuring you are a real person. Your email address will not be used for marketing purposes, further information can be viewed in iWantGreatCare's privacy policy.
Meridian Surgery
2017-02-13
Person
3
5
0
Written by a patient
Written by a patient 13th February 2017
My only complaint is the dreadful issues there are in getting to see a GP here. It used to be very easy, but since other practices closed in the area and patient numbers exploded here it is now awful.
I got a pink reminder slip through the post from my GP reminding me I needed to make an appointment to see him. I have tried to do that for three months. Call, and his bookable slots are full and you need to 'pop' in (I work and can't just 'pop' in). Try booking online and he only has one day bookable and it's full all the time. My condition is such that I cannot see another GP, so I've given up.
I'm not critical. If his need to see me is urgent, he will have to send me an appointment.
29th August 2017
Response from Meridian Surgery
Thank you for taking the time to feedback about our services. As you are aware, two local GP practices closed recently, and we had to absorb over 2000 patients, and we appreciate how difficult it can be to get an appointment with your usual GP. We are currently working on Continuity of Care, as if a patient sees different doctors each time, and have to explain each time is not always best for the patient; therefore we always encourage our patients to choose a usual GP, and another GP as a backup. We have posters in our waiting rooms to alert patients to this, and we apologise that you were unable to get an appointment with your usual GP. If you experience such problems again, please ask to speak to a senior member of the reception team so that we can ensure this does not happen again and that we can get this appointment booked for you. Please accept our sincere apologies for any inconvenience caused. Yours faithfully, Doctor Irma Murjikneli Meridian Surgery