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Meridian Surgery 2020-08-03 Person 1 5 0

My wife and I moved to Meridian from Rowe Avenue due to the length of time it took to get through on the phone, put in a massive queue and nine times out of ten gave up. In the beginning Meridian was much better about three to four minutes at the busiest times. Now Meridian have merged with Rowe Avenue their appointment system is just as bad, when you call the first thing you hear is a massive monolog about the fact that the two surgeries have merged (who cares), next you are told you are in a Queue and will be answered shortly well I was in the queue for 45 minutes on Friday and just gave up, today Monday I tried again and was in the queue for an hour this lack of service is both annoying and distressing, A Doctor sent me a text changing my medication with no instructions on how to do it I am really disappointed with the service I have received so far, my wife needs an appointment right now but can not get through on the phone either. Whilst I accept that things have changed with Covid 19 I don't think that excuses the lack of service.