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Meridian Surgery
2018-10-28
Person
3
5
0
Written by a patient
Written by a patient 28th October 2018
Really disappointed. Received a letter from surgery re flu vaccine for over 65. Given date and times block to attend. The day prior to to that date I checked with surgery that there was sufficient vaccines available ( I’d heard rumours to the contrary) I was endured there was plenty. After queuing for considerable time a staff member joined back of queue to prevent late commers. After a further long wait people towards front of queue were told to leave as there was not enough vaccines. The queue slowly dispersed. I was next to a 90yr old man. How shocking. No excuses. They sent out letters and I checked the day before. Staff need to be given abacus for Xmas and lessons on communicating between themselves and patients.
13th November 2018
Response from Meridian Surgery
I am very sorry to hear that you had such a bad experience with flu vaccination. This year, for the first time Health Protection Agency told us that there will be two different vaccines dividing patients into groups of under and over 65. In addition to this, we were only allowed to have vaccines in smaller batches. We had 700 vaccines delivered few weeks before and another 400 delivered just before that Saturday. Due to media alert stating that that NHS may not have enough vaccines, we had high number of patients coming in for flu jabs prior to that Saturday. However, we still had 600 vaccines left for over 65s for the Saturday, which would have been more than enough if we looked at the numbers in the previous years. Once again, due to media scare we had over 700 patients coming through the door on that Saturday and unfortunately have run out of our stock. Health Protection Agency has now sent us another 700 vaccines so please feel free to contact us to arrange an appointment for flu vaccine if it is still required. Best wishes Dr Irma Murjikneli