Share review of Meadowcroft Surgery

Meadowcroft Surgery 2022-05-25 Person 1 5 0

What the happened to this place? I'm 46, just had a heart attack and they didn't bother to phone me, just sent a text message. Fought to speak to a Dr, said I thought this wasn't how it should be, I had lost faith in my relationship with the surgery, and this had played a part in my declining health - I had ongoing symptoms and health concerns that I had bottled up in the previous years because I felt they were brushing them off. He just waffled at me for thirty minutes before offering me a blood test and... another text book. The receptionists are better, but it's usual to join a queue of 20 to speak to one. at least they are organised, and quick. One was even sympathetic. As for bedside manner, Dr Gilman was scattergun and stressful to talk to, regardless of coldly / inanely ignoring my situation and verbal pleas to sort it out and rebuild trust. Whole patient stuff appears not to be on the agenda. 'It's a problem for the entire NHS' is not an excuse, the man should take responsibility. I found it desperately stressful, but TBH I've been avoiding talking to them because this is how it was going anyway. Back until 2016 things were very good. Appts were easy to get, and the doctors communicated well with me and each other, and were organised. But they never assigned me another doctor when Dr Tinnion left, they let me go round in circles. Then never assigned me another when Dr Collier left. And here we are. 46, heart attack, complicated conditions in the background, new ongoing symptoms, high stress, a collapsed relationship with the surgery, and the guy wants me to speak to the new hire, on the phone. FWIW, the last new hire at Meadowcroft couldn't even recognise shingles.

Snap out of it. I told him two years ago I had odd symptoms including tacchycardia and he just batted it off. Now I am telling him I need to reboot the relationship, and he's just carrying on in the same manner. Not listening, not listening at all. You can't expect me to accept the offer of a blood test, and text message, after all that.