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Mayfield Medical Group
2014-12-23
Person
3
5
0
Written by a patient
Written by a patient 23rd December 2014
Medical care here is second to none but the appointments system is just ridiculous!
After attending for an MRI scan on 10Dec I presented myself at the surgery on 12 Dec to book an appointment to receive the results from my GP. Easy enough you might say to yourself but this is where it gets ridiculous ... I was offered an appointment for 29th December !!! I said I wanted to see my GP earlier than that but was informed there were no "Pre bookable appointments". I was also informed that if I attended surgery on the day my GP was in I would be able to get an appointment that day. But I said " I am here now in front of you, can I have an earlier appointment please ?" The receptionist then repeated that there were no "Pre bookable appointments ". Marvellous.
The receptionist then asked if I had access to the Internet. I said I did and she said if I registered I could book an appointment online !
I managed to get an appointment online to see my GP on Tuesday 16th Dec. Why oh why couldn't I get that same appointment when I presented myself at the same surgery on Friday 12 Dec ??? Absolutely ridiculous !!!