Share review of Mayfield Medical Group

Mayfield Medical Group 2014-12-10 Person 3 5 0

When you ring for blood tests results, the member of staff is unable to give you an indication of the problem when they advise you that you need to see the doctor - this can be alarming when you are unable to see a doctor straight away. There is a particular doctor that I like at this surgery and to obtain a pre-bookable appointment I had to wait two weeks. I turned up the surgery two weeks later well in time for my appointment, checked in through the self-service system and the system indicated that my appointment was running on time. 30 minutes later, I checked with the reception staff who informed that my doctor was on call that day and there were still further people to see the doctor before me. I said that the self- service system indicated no delay - the response was that I should not take any notice of that as the information is not accurate - why display it then? I needed to be elsewhere by a certain time and could not wait - by this time it 40 minutes past my original appointment time. I was told that I would be recorded as 'walking out'! I was not happy with this - I understand that appointments can run late but I was unable to wait any longer - this terminology was inappropriate and was not a true reflection of the situation - is this on my notes now?