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Written by a patient
9th March 2018


The new Nurse triage appointment system runs the risk of killing patients, often don’t call back until after 2pm. I have asthma & my medication stopped working, I could only get to see a human by getting an asthma check (which unknown to me was overdue) the nurse done the checks and said I needed to see the doc but appts were gone at 9.20am & come back tomorrow am to get an appointment. 9am next day I returned to be told il have to have a call back from Nurse triage but told them I’ve already seen Nurse, doctor rang on the afternoon to change script for inhaylors but not seen me & told they work different so ask at chemist. You cannot get an appt & it puts you off trying. I’m a patient and care for a disabled child. How can you keep yourself well if you can’t see a doc when you really need one

Recommend
Involvement
Cleanliness
Staff
Appointment