Mains Medical Centre 2020-12-15 Person 1 5 0

Just before the pandemic hit I moved to the town next to Erskine where the clinic is based. I suffer from mental health problems and had asked if I could stay at the clinic but was told they were at capacity so I had to leave, which I understood. Due to the GP clinic in my new area not taking on new patients during the pandemic I was still technically registered at Mains Clinic and as I need a monthly prescription this meant I had to contact them to ask for this every few weeks. Every time I got in contact with them I would receive attitude from the receptionist, telling me this was the last prescription I was getting and asking why I hadn't left yet. A few months in I had a severe UTI (that I had waited to go away on its own as I didn't want to contact the clinic) and when I eventually phoned because I was in so much pain, the receptionist refused to let me speak to a nurse and told me to take a urine sample to a pharmacy, which I later found out was pointless as they don't test samples. Its gotten to a point where I'm that anxious to call that I've missed medication, and now I just get another family member to call for me because it makes me so anxious to call. Thankfully the ball is rolling and I should be moving clinics as soon as possible. The doctors/nurses have always been professional and friendly, its just a shame the receptionists feel the need to gatekeep medical care and huff down the phone.

I understand that a GP clinic is a fast-paced environment and a lot of stress and workload comes with that but patients need to be spoken to with a level of respect and empathy, especially when it is concerning something as sensitive as health/medication.