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Loxwood Medical Practice
2023-03-20
Person
2
5
0
20th March 2023
Reception staff and getting appointments is HORRENDOUS. I am trying to move GP surgery based on this. The staff on reception are rude, think they run the NHS, and ironically pretty useless. They also make it near impossible to get an appointment
Suggested improvements
Help people. Give appointments. Call at the appointment rather than a different time and then force you to wait two weeks for an appointment. Pick up the phone would be great. I seem to spend 30 minutes whenever I try just to get through to reception. Send reception staff on a politeness course & also a useful course