Loxwood Medical Practice

Thank you for taking the time to provide us with feedback. We would like to apologise for you not receiving a response to an eConsult. Because this is highly unusual we would greatly appreciate you contacting the surgery with your details so that we can investigate as to what might have gone wrong in this instance. We would also like the opportunity to understand why your referral may not have been sent. Our complaints email address is sxicb-wsx.complaints.loxwoodmedicalpractice@nhs.net We are currently in the process of upgrading our telephone system.

Thank you for your feedback it is greatly appreciated

Thank you for your feedback. The eConsult form is an NHS backed platform that is used by a large number of GP surgeries. Whilst we appreciate it doesn't suit everyone, it is proven to be successful for the majority of patients, and helps us allocate appointments and services appropriately to meet the high demand. All eConsults and telephone triage consultations are reviewed by a duty clinician and the admin team advised to allocate an appointment or signpost the patient to the most appropriate service, within a clinically safe timescale. Any results are also reviewed by the clinical team and follow up arrangements made as clinically appropriate. A patient will always be contacted as a priority if the result requires urgent clinical attention. For those patients with long term or chronic health conditions, we also have a team of Care Coordinators who follow up and monitor this patient group. We are continually reviewing out triage process and reflecting on any feedback to make sure we continue to work as efficiently as possible during times of high demand, whilst always making sure patient safety is a priority. As there are no specific patient details mentioned it is difficult for us to comment regarding your husband’s medication and monitoring. We would be grateful if you could ask your husband to contact the surgery so we can ensure that his health is being monitored appropriately.

Thank you for taking the time to provide us with your feedback, if you have a particular problem with prescriptions please speak directly to a member of the dispensary team who will be happy to help address any concerns. We are able to provide you with 'Women's Gynae Health Speak & Treat' telephone appointments with a Specialist Consultant Gynaecologist most weeks. These appointments can be requested by submitting an eConsult request via our website. We also have members of the MIND mental health team onsite if you would like an appointment with them also please submit an eConsult request.

Thank you for you feedback, it is really appreciated. I will share this with the team at Loxwood Medical Practice.