Loxwood Medical Practice

Farm Close, Loxwood, Billingshurst, W SussexEngland, RH14 0UT 1 2 3 4 5 29 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

Showing all reviews
 
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1 2 3 4 5
Written by a patient
17th January 2020


I have recently registered at this practice and required an appointment for travel vaccinations. The receptionist reassured me that I could be included in my wife and children’s appointment to be vaccinated. I returned with all requested paperwork the next working day to be informed that the nurse will not see me, but will my family. I was told there were no practice nurse appointments available within the next 5 weeks before I travel, therefor will have to be seen privately to be vaccinated. I asked to speak directly to the nurse regarding this, reception told me that they would return my call and never did. Very poor service, lack of communication and misinformation given by clearly unqualified staff.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
31st October 2019


I'd like to make a suggestion re the text message give for an appointment. It's good to have one when the appointment is made but to receive one the day before an appointment is due would help to avoid missed appointments.

20th November 2019
Response from Loxwood Medical Practice

Thank you for your feedback, I will ask our IT specialist to look into this.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
29th January 2019


Sarah is a lovely person and a great nurse. Loxwood Medical Practice is simply the best and all the doctors and staff are friendly, helpful and professional. An example to all surgeries!

7th March 2019
Response from Loxwood Medical Practice

Thank you for your feedback, I will pass your comments to Sarah and the team.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
12th November 2018


The best surgery ever! I can always get an appointment the same day if necessary. Dr Woodcock is particularly caring and will always explain things carefully and give choices on treatment if necessary. The nurses are always cheerful and considerate - the reception and dispensary staff too. I am reminded when an annual review is necessary and also when flu jabs are available (such a well organised process). I always come away feeling respected and well cared for. Many thanks to all the amazing staff!

27th December 2018
Response from Loxwood Medical Practice

Thank you for your kind words, I will ensure they are share with the team.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
8th November 2018


This is a great practice. Every member of the practice team...the GP's, nurses, receptionists and the dispensary are just brilliant!

27th December 2018
Response from Loxwood Medical Practice

Thank your feedback, we really appreciate it. I will ensure your feedback is shared with the team.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Loxwood Medical Practice: http://iwgc.net/ecckd