Farm Close, Loxwood, Billingshurst, W SussexEngland, RH14 0UT
Practice group: Loxwood Medical Practice
I have recently registered at this practice and required an appointment for travel vaccinations. The receptionist reassured me that I could be included in my wife and children’s appointment to be vaccinated. I returned with all requested paperwork the next working day to be informed that the nurse will not see me, but will my family. I was told there were no practice nurse appointments available within the next 5 weeks before I travel, therefor will have to be seen privately to be vaccinated. I asked to speak directly to the nurse regarding this, reception told me that they would return my call and never did. Very poor service, lack of communication and misinformation given by clearly unqualified staff.
I'd like to make a suggestion re the text message give for an appointment. It's good to have one when the appointment is made but to receive one the day before an appointment is due would help to avoid missed appointments.
Thank you for your feedback, I will ask our IT specialist to look into this.
Sarah is a lovely person and a great nurse. Loxwood Medical Practice is simply the best and all the doctors and staff are friendly, helpful and professional. An example to all surgeries!
Thank you for your feedback, I will pass your comments to Sarah and the team.