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Loxwood Medical Practice
2024-04-08
Person
2
5
0
8th April 2024
I submitted an e-consult and did not receive a reply at all. My referral from the physio service to Bognor MSK has not been done. Trying to telephone Loxwood surgery to discuss this and ask someone to follow up and I have been cut off twice after waiting 4 minutes while the phone continually rings. Not good enough.
Suggested improvements
Loxwood surgery reception to answer the phone!
E-Consults to be responded to.
25th April 2024
Response from Loxwood Medical Practice
Thank you for taking the time to provide us with feedback. We would like to apologise for you not receiving a response to an eConsult. Because this is highly unusual we would greatly appreciate you contacting the surgery with your details so that we can investigate as to what might have gone wrong in this instance. We would also like the opportunity to understand why your referral may not have been sent. Our complaints email address is sxicb-wsx.complaints.loxwoodmedicalpractice@nhs.net We are currently in the process of upgrading our telephone system.