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12th April 2022


Had a message come through on my phone on thev11/04/2022 that my sick note was ready to collect when i left it a full day and returned to get sock note it still was not ready to collect i shown the receptionist the message on my phone and made a point to show her the message and the date stating it was ready to collect yesterday and allso stated why are you sending patients message about a item is ready to collect when it is clearly not i allso stated i took time out of the day doing other commitments to pick something up and all you have done is waste my time and left annoyed so many in receptionist in her that are basicly clueless

Suggested improvements
Stop sending medsages to patients saying item is ready for collection when it is clearly not

Experience
Involvement
Cleanliness
Staff
Appointment