Longrigg Medical Centre 2023-04-17 Person 4 5 0

Despite the stress amongst the NHS currently, I feel this practice seems to be doing well. I’d thoroughly recommend Dr Arthur or Dr Bridges. Of the appointments I’ve had, they’ve both been very considerate and understanding towards how I’m feeling; I never feel as if I’ve been brushed off. They explain every option I have and give me advice of what they think is best, but ultimately the decision is left to myself. They couldn’t have been any kinder and I truly felt at ease. On the occasion that I need to speak to reception staff, they’re also quite friendly. I sympathise with the criticism that they receive from many patients as sometimes it’s genuinely not their fault. As a patient I understand that: prebookable appointments are only available when they’re released; same day appointments tend to go very quickly and you need to ring as soon as the practice opens (I’ve never had any problems with this); and alternatively there’s e-consult where you can describe medical/administrative procedures and it is passed to the correct member of staff. All in all, I believe they’re doing their best given the current circumstances especially after the pandemic. Very happy with all staff members.

Only criticism is difficulties surrounding appointments however, I understand this is sometimes out of control and e-consult is usually a great alternative.