Loddon Vale Practice 2018-05-17 Person 3 5 0

The Loddon Vale Practice is large and busy, employing numerous GP's. It serves a large community and is, consequently, always under pressure. Routine GP appointment waiting times are very long and can take weeks. That said, emergency appointments are available on the day and children are seen without delay. The GP's, on the whole, are very professional, but as with any profession some are better than others. The automated check-in system works well and waiting times not significant. Patients are offered appointments with named GP's but unless you're prepared to wait forever you're unlikely to see the same GP twice. This is compounded by what appears to be a high turnover of doctors. The reception staff must have received customer service training recently as the service (and attitude) at the front desk is much improved lately. The practice has a minor surgeries unit (waiting times are endless) and a full range of nursing services - all of which are excellent. In particular, the annual flu jab provision is a logistical triumph! In summary, the practice is well managed, well organised and offers a full range of services delivered by highly professional staff. However, due to very high demand, accessing services is difficult and takes unacceptably long times.