Loddon Vale Practice

Hurricane Way, Woodley, Reading, England, RG5 4UX 1 2 3 4 5 9 reviews

Average ratings

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

Reviews

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1 2 3 4 5
Written by a patient
26th November 2019


Receptionist that I spoke to was very rude when I ring to book an appointment for blood test results. She is not at all helpful. No instructions about phone line not working. I have been on the phone for an hour 8-9am and she says everyone who Rang got an appointment,when I ask why didn't I get,she has no proper answer. As far as I am aware there is an option of nurse/doctor ringing back to discuss if they have Time but here this lady doesn't even ready to provide that option unless I ask her,even then she says she will try. This particular receptionist service was not at all helpful.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a carer
16th October 2019


Refused to see my daughter when she was ill because she was not registered there, it says on the NHS website that she could go to any surgery as a guest. But they said she would have to go to a walk in centre that was a 40min bus ride away. I am very disappointed with them.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
17th May 2018


The Loddon Vale Practice is large and busy, employing numerous GP's. It serves a large community and is, consequently, always under pressure. Routine GP appointment waiting times are very long and can take weeks. That said, emergency appointments are available on the day and children are seen without delay. The GP's, on the whole, are very professional, but as with any profession some are better than others. The automated check-in system works well and waiting times not significant. Patients are offered appointments with named GP's but unless you're prepared to wait forever you're unlikely to see the same GP twice. This is compounded by what appears to be a high turnover of doctors. The reception staff must have received customer service training recently as the service (and attitude) at the front desk is much improved lately. The practice has a minor surgeries unit (waiting times are endless) and a full range of nursing services - all of which are excellent. In particular, the annual flu jab provision is a logistical triumph! In summary, the practice is well managed, well organised and offers a full range of services delivered by highly professional staff. However, due to very high demand, accessing services is difficult and takes unacceptably long times.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
3rd October 2017


Getting an appointment is a nightmare, as a result of too many houses in the local area and not enough GP's. Can be a month before I see a GP on a routine (non emergency) mattter. Some of the GP's at the practice do not seem to listen or care. I have found a wonderful kind caring GP at this practice though, which is the only reason why I stay at the practice

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5
1 2 3 4 5
Written by a patient
20th January 2017


Really great surgery, helpful staff , I have never been turned away.

Recommend
1 2 3 4 5
Involvement
1 2 3 4 5
Cleanliness
1 2 3 4 5
Staff
1 2 3 4 5
Appointment
1 2 3 4 5

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Resources

Short link to review Loddon Vale Practice: http://iwgc.net/ecci6