Llynfi Surgery 2019-05-01 Person 1 5 0

I have been a patient at Llynfi surgery for over 40 years, during the past two years and especially the last 8 months the the patient care and service has become atrocious, the receptionist fail to understand that your going there with health issues and some are extremely serious and worrying, however your still met with stone faced un sympathetic rude unhelpful staff who seem to be just looking to put obstacles in your way just to not give you access to the doctor or pretty much anything else you ask for, the system is so long winded and so time consuming and time wasting just for a basic request like a repeat prescription, like other patients I absolutely dread going there as my anxiety levels increase ten fold as I pretty much know I'm going to be faced with negativity and confrontation, A smiley welcoming face on reception would be a pleasant surprise but I can't see that happening any time soon unless there's some radical retraining done, Manners cost nothing, the surgery is being run as a business all about profit for the partnership and not about patient care, I am in the process of transferring as I can no longer deal with the unprofessional, unhelpful environment that exists within Llynfi surgery