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Llanishen Court Surgery 2023-06-21 Person 2 5 0

I have been humiliated in the past, the only patient left in the emergency appt room and forgotten to be seen. ( I was admitted to the hospital on an emergency patient the day after) I attended another appointment and waited, only to be told there was a letter being sent to me and I wasn't able to see the nurse as arranged. I spoke to a female Dr on the telephone a few months ago,who seemed extremely concerned about what had happened, she made an appointment for my bloods to be taken, assured me there would never be another issue and she would ask the practice manager to call me ( I'm still waiting for that call). I I am terrified in calling the surgery and try not to see a gp. I'm in my late 60s, never had a tablet review etc. Today I had to call the surgery to make an appointment for a blood test and all I recieved was a negative response, explaining that they wouldn't give me an appointment. I ended up very distressed.I don't know why this surgery discriminates against me

A call from the practice manager,as promised might have been productive. A little compassion and understanding would help instead of me just receiving negative responses which is very distressing. I am made to feel, inferior and that you just have neither time for me because of my medical background