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1st November 2023


On October 17th I saw Dr Hussein and asked about the possibility of having a shingles vaccination, he told me to make an appointment at reception. The receptionists conferred, confirmed I was eligible and made an Appointment for today - Nov 1st. at 12.20. After waiting 13 minutes I duly saw the Nurse who informed me I was not eligible as I was over 79 years of age. So, wasted half hour and unnecessary taxi fare. Sadly in this instance the receptionists have given me incorrect information.

Suggested improvements
Yes, got the facts correct at the outset.

Experience
Involvement
Cleanliness
Staff
Appointment