Lime Tree Surgery 2017-04-17 Person 2 5 0

We joined this practice in 2003 and, at the time, it was the best decision we had made. Since then we have had some really great care, advice and treatment. Sadly, I personally have noticed an extreme decline since late 2015. I experienced awful, useless treatment during a very high risk, complicated pregnancy - nothing directly pregnancy related, more my own health irrespective of being pregnant. Often my midwife offered better advice even if it was not in her remit. Prescriptions have been queried by the pharmacy, and rightly so: wrong dosages on ill-advisable drugs not fit for the purpose; prescriptions for drugs/medications that were not requested; appointments made by request of the surgery only for me to find I actually couldn't be treated at that time for what I'd been called in for; lack of communication between reception and medical staff, resulting in unsuccessful visits, even a nurse refusing to see our 16-week-old son regardless that we'd confirmed with reception that we would be seen only 20 minutes prior. In my opinion: this surgery has literally got too big for its own boots. Whoever it is in management that is responsible for staff training should be replaced. It's totally farcical there now and definitely miles away from being the town's best practice. Doctors train for many, many years at university and train almost continually until retirement, so why are receptionists now the triage service before you're even offered an appointment? Why could my son of 8 months not get an appointment for nearly a month? Why am I having to call back each week to see if an appointment with my preferred GP has miraculously become available in the next 4 weeks? The question receptionists ask if you need a same day appointment is, "Is it an emergency?" Surely, if it were, it would be better to swing by A&E? Such a joke. We'll be moving practices very soon.