Share review of Lime Tree Surgery

Lime Tree Surgery 2020-01-09 Person 1 5 0

This isn't about lack of money or resources...just a lack of courtesy and respect and poor management for patients. I rang soon after 9 this morning and was 6th in the queue.I asked if a message could be passed on to a doctor about a problem I had seen a doctor about 7 days ago that hadn't cleared up. I said I just wanted to know what cream to use.Reception volunteered that a doctor would call me.I asked for a rough time scale..she said a couple of hours. Having sat by the phone till 11.30 I rang to confirm that I was still on the list for a call.She said yes I was,it shouldn't be long. So I haven't been to work or used my landline or done anything out of earshot of my landline as I didn't want to miss the call.I left it till 2.30pm and rang again. There is a recorded message saying that the surgery is shut until 4pm for staff training and that they hope this doesn't inconvenience anyone! WHY didn't the receptionist tell me that soon after 9am? Why didn't the receptionist tell me that when I rang at 11.30? Why not tell patients " if you haven't had a call by 1pm when we close for lunch,then it won't be till after 4pm as we are closing for staff training"? This was EXACTLY the case for my daughter a month ago...waited all day to get a call in the evening due to staff training..but no one told her.There are always signs up about GP appointments being wasted...nothing about patients time.