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Written by a carer
14th March 2017


My wife has been waiting since 28th Dec 16 for results of blood tests! She has on many occasions asked at the surgery if the results are in? I find the level of care dreadful, given that my wife is continuing to take medicine perscribed to her but with no clear results as to if she has the condition to which they are being perscribed!! In addition she also has mental health issues, because of these issues she finds it very hard to get the confidence to go to the surgery and ask about her results (she has given up telephoning regarding this matter as after leaving a message with a receptionist, she never gets a call back from a doctor) Today she came home upset once again that nobody seems to know whats happening.The receptionist asked her today if she had gone for the fasting blood test . . . . . . We have received no request for her to have one! If it wasnt so upsetting and worrying it would be laughable! I decided today enough was enough and pepared to construct a strongly worded email to the practise manager but obviously there is no email address. Conclusion: Practise not fit for purpose. If I could give no stars,that would still be too many.

Recommend
Involvement
Cleanliness
Staff
Appointment