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Lime Tree Surgery 2019-11-14 Person 1 5 0

Terrible phone system for trying to make an appointment. Impossible to get through and when you eventually speak with someone, you are told to go on line at 10am to get an appointment. If you try on line then there is a rush for about 5 ‘released’ GP appointments and they are all gone by 10.05am. Officious, obstinate reception staff. It is hard to fathom why the surgery thinks this process of 8am and 10am concert ticket style release of appointments is an appropriate way for patients to access medical services. Please look at other surgeries nearby and bring in an appointment system that allows for someone to call and book an appointment for a few days time or a week or so in advance.