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Written by a patient
27th January 2020


This practice has been on the decline for many years and has now hit rock bottom in respect of trying to get an appointment. The biggest drop in trying to get one was taking over the two surgeries at Durrington when waiting went from 1 week to 3. Apparantly a new manager promised improvements in July 19. Contact by phone is impossible as there is only 1 contact number for 22,000 thousand patients. So if you get an answer within 30 minutes its a miracle. Online booking rarely exists, as nothing comes up on the any date shown. I called in at the surgery to book one and was told to go home and book online as extra appointments were going to be added in 10 minutes time. I logged on only to to find that dates were added but appointments were not. No wonder my blood pressure is increasing with kind of treatment.

Recommend
Involvement
Cleanliness
Staff
Appointment