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Larwood Surgery
2023-05-22
Person
1
5
0
22nd May 2023
ABSOLUTELY DISGUSTED WITH THE EXPERIENCE I HAVE HAD SO FAR!!
TRIED FOR 2 MONTHS TO SPEAK TO SOMEONE BUT UPON TRYING ON-LINE IT EITHER KICKED ME OFF OR WAS "TEMPORARILY UNAVAILABLE" AT VARIOUS TIMES OF THE DAY, UPON TRYING BY PHONE I WAS KEPT HANGING ON FOR OVER AN HOUR OR THE LINE WENT DEAD.
AFTER FINALLY SPEAKING TO SOMEONE ON A WEDNESDAY TO GET AN "APPOINTMENT" (PHONE CALL) I WAS TOLD AS THE PROBLEM WAS OVER A WEEK OLD I WOULD HAVE TO WAIT UNTIL THE FOLLOWING MONDAY - ALMOST A WEEK!!
TODAY IS THE DAY, MY PHONE IS CHARGED AND I'M READY FOR THE CALL, ONLY TO RECEIVE A TEXT TO SAY ITS NOW MOVED TO TOMORROW DUE TO ILLNESS!!!
LETS JUST HOPE WHOEVER IS ILL ISNT TRYING TO SPEAK TO SOMEONE ABOUT IT!!!!
LARWOOD USED TO BE EXCEPTIONAL, NOW ITS DREADFUL - THEY NEED TO SORT THEMSELVES OUT!!!
Suggested improvements
YOU COULD DO BETTER BY PROVIDING A LEVEL OF CARE AND SERVICE THAT IS THR MINIMUM REQUIRED, LARWOOD AREN'T EVEN DOING THAT!!@