Share review of Kinmel Bay Medical Centre

Kinmel Bay Medical Centre 2023-07-03 Person 0 5 0

I write due to the experience of my daughter who has a chronic ongoing skin condition which unfortunately medication prescribed is not having an effect, head to toe is affected, this has been going on for the last 8 months and was referred urgent to a dermatologist 4 weeks ago and still no appointment. It's affected her mentally and her family she is embarrassed to go out and has to cover up. The reception are obstructive in every way. She had a text saying she had an appointment this morning only to turn up and they had made a mistake. Told to phone in to get one WHY!!! They should have given her an appointment. Also, the practice manager is Claire and a receptionist is Claire, "she's not the Claire you want" the receptionist told her, mocking her! PALS seriously need to invest this surgery as does the health board. I am in my 43 rd year in the NHS and work in a doctor's so I know my daughter is getting a very poor service from this practice. !

Be polite, empathetic and deal with the problem presented. Do not mock a distressed patient who had made the effort to get to your surgery through your mistake. The GP 4 weeks ago said he would make an appointment to see her to see how treatment was going, and she was relieved to think that this was that appointment. The practice manager at this practice needs to make herself more available to patients and help.