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Kingstanding Circle Surgery
2021-12-29
Person
0
5
0
29th December 2021
You can only make appointment at 8 o'clock - when you do you will be welcomed by a message that there is large quantity of calls and to try again later. This morning I called 59 times within 20 minutes before i finally managed to get into queue. After speaking to a lovely gent I was booked in for morning appointment, phone one of course; because it's Covid. I waited whole morning, until 2 before finally calling back. My appointment was never booked in, and despite being promised that I would be called back, I never was. If I could give zero stars, I would.
Suggested improvements
Book in appointments properly, instead of promising them and wasting time. Manage appointment system better.