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Kennet Surgery 2018-03-20 Person 1 5 0

The staff for reception (Sandra) are not professional and are incredibly rude. I was sitting in the waiting room and a lady came to register her baby. Sandra could clearly be heard asking rather personal questions and even stated that maybe if the lady have a bad or complicated pregnancy/ birth then that will stop the lady from having more. How appalling, the lady even said that wasn't a very nice thing to wish on anyone and how surprisingly not one apology was made but asking the lady if she ever thought about moving to a different practice?!? Disgraceful. Please train your staff to be friendly not nosey, polite not rude and professional and non judgemental at all times. No one wants to hear your staff members talk badly about patients.