Keele Practice

Keele Practice 2022-09-09 Person 4 5 0

Wonderful team with empathy!

I think the practice adapts to the needs of the patients. I have been with you for 24 years. All the teams wonderful. Thank you

Keele Practice 2022-09-09 Person 5 5 0

Absolutely amazing surgery…. Friendly receptionists, fantastic doctors and nurses all of them are brilliant but Dr Clarson is so kind caring and genuinely cares and gives the best treatment… never feel rushed. They are also spot on with any developments sending texts when action is needed eg flu jabs, blood results etc… best surgery in the area

Nothing!

Keele Practice 2022-09-07 Person 5 5 0

Friendly receptionists, very understanding and always get an appointment within an appropriate time. Always lovely HCPs. I've seen a lovely nurse a few times and yesterday saw Dr Laura who was very helpful, understanding and let me feel unwell without any judgement. Very happy to be registered here.

Nothing.

Keele Practice 2022-08-29 Person 5 5 0

Everything was easy, clear, and friendly. Even when I didn't know what I was doing, I was never made to feel like an idiot. I've never felt even a hint of transphobia from anyone at the practice. Best GP I've ever had :)

If you marked which person is your hemotologist for booking appointments via the NHS app, that would make things even easier.

Keele Practice 2022-08-26 Person 4 5 0

* Booking an appointment online was straightforward. Easy to see which doctors were available and when. * Dr Laura is amazing! I was late to my appointment due to traffic and she rang to check if I was still coming. I felt totally comfortable sharing my reasons for visiting the Practice and I felt like I was actually being listened to. She justified her reasons for my prescription and made me feel like an active participant in deciding what would work best. I received recommendations for self care and apps that could help me outside of prescriptions, again never feeling like I was being told what to do. Even after my first reason for visiting was resolved, Dr Laura asked my pronouns & preferred name which led to a conversation about Gender Identity Clinics/hormones etc. I felt valued & validated not only as a patient, but as a person. Thank you so much, Dr Laura.

Self check-in & parking validation would be great, but I recognise this isn’t an instant fix and didn’t make a difference to my visit today.