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Keele Practice
2023-02-01
Person
2
5
0
1st February 2023
The doctors here are amazing, especially Dr Laura! Really take the time to make you feel comfortable and talk you through everything about why you are facing the problems that you are and what treatments are available.
Suggested improvements
The whole system of having to call at 8 am every morning to get an appointment is just shocking and isn’t an inclusive system. You end up being stuck in the call queue for ages and if you’re calling just ten minutes after 8 then you won’t get an appointment at all. The receptionists aren’t always very helpful either especially when they tell you they will ring you back during the day regarding an enquiry but then not ringing back at all! Is happened multiple times where it’s me having to chase it up which is incredibly inconvenient. A better system must be adapted! I saw signs in the surgery about how we can book appointment online but the website is a mess, hard to follow and very outdated which it makes it impossible to navigate how this is possible. I respect that there’s a large demand in appointments (in fact I’m reminded every time I have to call) but something needs to be done about it ASAP because ringing the surgery so often drives me go insanity.