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Keele Practice
2023-12-29
Person
2
5
0
29th December 2023
Something has happened to Keele Practice.It is extremely difficult to get an appointment The NHS app through which patients can book an appointment and was very easy to use,is now redundant.For many weeks now ,no matter how far ahead you may wish to book,there is nothing.The receptionists seem to be under a lot of pressure.probably because patients are understandably upset if they can't get an appointment. This practice used to be outstanding but now it appears to be falling apart
Suggested improvements
The appointment system issue needs to be resolved.I didn't like to see the receptionists under such enormous pressure.