Share review of Judges Close Surgery

Judges Close Surgery 2021-03-25 Person 1 5 0

When you ring for an appointment it’s either ring back tomorrow or we will ring you and then they don’t ring. when ringing to find out why they haven’t rung you you get told we did .The doctor went home rather than speak to me when i chased why i was not rung and i was adamant i had not had a call even offering to take my phone to the surgery to prove it. Doctor didn’t try both numbers of which I can prove he didn’t ring. Disgusting service. So another worrying night in pain, not knowing if i have an ulcer or if I’m going to lose the sensation in my lower body.

Receptionist should check phone numbers. If the doctor tries ringing and doesn’t get through get staff to double check number off the NHS spine rather than lie and go home and try numbers on your record. Don’t pass me to someone who is going to make the situation worse because it antagonises the problem. If you give approximate time and it does not happen contact the patient. Don’t tell the patient they can use push doctor tonight and the earliest you can get an appointment is 4 days later.