Inverurie Medical Group 2023-07-08 Person 1 5 0

The new booking system now means you can not only not see a doctor but you can’t talk to one either. The service over the last year has deteriorated dreadfully. If I want to talk to a doctor I have to call early morning (although you usually get cut off or a message saying reception is too busy to take the call and get cut off, at least you don’t have to wait 20 mins in the queue and then get cut off). The new system is a lottery, you hope to get through and if lucky enough after 3, 4 days of trying you can only get access to a doctor the following week on the same day, if this is full you continue with this system, calling every day till your lucky! Not a great way to deal with your patients, obviously not enough doctors. The surgery was going to close then changed their minds to deliver a very poor quality service. Very concerned patient

Review this appointment system, especially for elder patients who are told if they can’t get through on the phone then come in early morning to the practice and you may stand a better chance. Not all patients live in Inverurie, so this can be a much longer journey , and are we expected to do this everyday till we get an appointment?