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Written by a patient
29th March 2016


I have always found all of the members of staff very helpful and the care exemplary. However, recently I have needed a non-urgent appointment and it is really difficult to get one. Having been told to phone on the day I have been told on more than one occasion that it is 'emergencies only today'. On asking for a non-emergency appointment I have either been told it is not possible to book one or that the earliest available is a couple of weeks hence. On phoning again this morning the earliest offered is a week on Friday. I can wait, my health concern is not urgent. But I do need referring to a consultant by my GP and I cannot be referred without an appointment. My concern is not so much for me but I wonder how many people have on-going health worries that they are not sure about troubling the doctor over (or are embarrassed about) and are put off by the difficulty in getting an appointment? How many men for example with on-going symptoms of bowel or prostrate cancer will leave it and leave it because they can't get to see a GP?

Recommend
Involvement
Cleanliness
Staff
Appointment